About this Guide
This guide will take you through the Profile Content section of Your Profile:
- Giving Details
- Receiving Details
To follow along with this guide you will need to be in Your Payment Portal: https://glimesh.tv/users/payments
Description: Image of your payments portal page. Across the top is a quick view bar that reads (left to right) Giving Monthly, Receiving Monthly, Active Subscriptions, and Active Subscribers. Below this is the Giving Details section, directly below the title is the Active Subscriptions table which shows you (from left to right) the Subscription, Monthly Amount, Start Date, and Status. To the right of this table is the Setup Payment Method section. Below this is the Payment History with a large blue button that says "Show Full Payment History". Below this section is the receiving payouts section, directly below the title is the Payout History table which shows (from left to right) the Payout Date and Amount. To the right of this is the Setup Glimesh Payouts section with a dropdown to select your country and a large purple button with "Start Process" labeled.
The chosen payment provider for Glimesh is Stripe. They are one of the largest payment providers in the world, if you have ever ordered online, you have likely used Stripe. You can find out more information about them on their website: https://stripe.com/gb
Quick View
Description: Image of the quick view bar in your payment portal which reads (from left to right) Giving Monthly, Receiving Monthly, Active Subscriptions, and Active Subscribers.
At the top of the page you will see a brief summary of your incoming and outgoing payouts.
Description: Image of the quick view bar in your payment portal which reads (from left to right) Giving Monthly (outlined in red), Receiving Monthly, Active Subscriptions, and Active Subscribers.
Giving Monthly: Refers to how much money in the last month you have paid out via subscriptions or donations
Description: Image of the quick view bar in your payment portal which reads (from left to right) Giving Monthly, Receiving Monthly (outlined in red), Active Subscriptions, and Active Subscribers.
Receiving Monthly: Refers to how much money in the last month you have received via subscriptions or donations
Description: Image of the quick view bar in your payment portal which reads (from left to right) Giving Monthly, Receiving Monthly, Active Subscriptions (outlined in red), and Active Subscribers.
Active Subscriptions: Refers to the number of subscriptions you have ongoing to other channels (including those gifted to you by others)
Description: Image of the quick view bar in your payment portal which reads (from left to right) Giving Monthly, Receiving Monthly, Active Subscriptions, and Active Subscribers (outlined in red).
Active Subscribers: Refers to the number of subscriptions people have ongoing to your channel (including those people have gifted to your channel)
Part 1: Giving Details
1. Active Subscriptions
Description: Image showing the Active Subscriptions table which shows columns (from left to right) Subscription, Monthly Amount, Start Date, and Status.
Below the Giving Details title you will see Active Subscriptions, below this is a table that offers a detailed breakdown of the channels you are currently subscribed to.
Description: Image showing the Active Subscriptions table which shows columns (from left to right) Subscription (outlined in red), Monthly Amount, Start Date, and Status.
The subscription column furthest left will tell you who are you subscribed to and whether that subscription was gifted (and who from!)
Description: Image showing the Active Subscriptions table which shows columns (from left to right) Subscription, Monthly Amount (outlined in red), Start Date, and Status.
The Monthly amount column to the right of this tells you how much that subscription costs per month
!! Fact Check !!
If a subscription is gifted to you, you are not charged for the monthly amount unless you choose to carry that subscription on into the next month
Description: Image showing the Active Subscriptions table which shows columns (from left to right) Subscription, Monthly Amount, Start Date (outlined in red), and Status.
The start date column, to the right of the monthly amount, tells you on what date your subscription started
Description: Image showing the Active Subscriptions table which shows columns (from left to right) Subscription, Monthly Amount, Start Date, and Status (outlined in red).
The status column, which is located to the furthest right, links to manage your subscription, and if you have canceled your subscription will also give you the date of when that subscription is due to cancel.
For more information on subscriptions, including how to manage and cancel them, see our Guide To Subscribing And Donating.
2. Setup Payment Method
Description: Image showing the Setup Payment Method which explains that this is created by creating a subscription to a channel, or the platform.
To the right of your Giving Details section, you will see a section labeled Setup Payment Method. To set up a payment method, simply head to the channel you wish to subscribe or donate to and follow the steps in our Guide To Subscribing And Donating.
Once your payment method has been set by subscribing, any future channels you subscribe to will default to his payment method.
Once you have a payment method set up you will see the options for your saved payment method. To delete your payment method you will need to navigate back to this page.
Description: Image showing Saved Payment Method (which displays once you have a payment method set up), below this is a large red button which is labeled "Delete Saved Payment".
Click the Delete Saved Payment Method (Red Button) here and your payment method will be removed.
!! Checkpoint !!
Any subscriptions you have set up before you change your payment method will continue to come out of the account they were originally set up with. If you would like to change the account you will first need to cancel any active subscriptions and resubscribe after the expiry using your new details. For more information about this please refer to our Guide To Subscribing And Donating.
3. Payment History
Description: Image showing the Payment History section with a large blue button labeled "Show Full Payment History".
Your payment history, located at the bottom of the Giving Details section, is where you will be able to find a list of recent payments you have made, both donations and subscriptions.
Description: Image showing the Payment History section with the "Show Full Payment History" button outlined in red.
Description: Image showing the Payment History Section, now with a dropdown table shown after clicking "Show Full Payment History" with columns that read (from left to right) Date/Time, Description, Amount, and Status, with a fifth column which is unlabeled for receipts.
Click the blue “Show Full Payment History” button to extend the table below with a full breakdown.
Description: Image showing the Payment History Section, now with a dropdown table shown after clicking "Show Full Payment History" with columns that read (from left to right) Date/Time (outlined in red), Description, Amount, and Status, with a fifth column which is unlabeled for receipts.
The Date/Time column to the left will give you the date the money was taken from your account.
Description: Image showing the Payment History Section, now with a dropdown table shown after clicking "Show Full Payment History" with columns that read (from left to right) Date/Time, Description (outlined in red), Amount, and Status, with a fifth column which is unlabeled for receipts.
The Description column to the right of this will tell you whether that payment was related to a subscription, a gifted subscription or a donation.
Description: Image showing the Payment History Section, now with a dropdown table shown after clicking "Show Full Payment History" with columns that read (from left to right) Date/Time, Description, Amount (outlined in red), and Status, with a fifth column which is unlabeled for receipts.
The Amount column tells you how much was charged.
Description: Image showing the Payment History Section, now with a dropdown table shown after clicking "Show Full Payment History" with columns that read (from left to right) Date/Time, Description, Amount, and Status (outlined in red), with a fifth column which is unlabeled for receipts.
The status column, which is located to the right of the description, tells you if the payment was successful or failed.
Description: Image showing the Payment History Section, now with a dropdown table shown after clicking "Show Full Payment History" with columns that read (from left to right) Date/Time, Description, Amount, and Status, with a fifth column which is unlabeled for receipts (outlined in red).
The final column which is located furthest to the right and does not have a title, allows you to direct to Stripe to see a receipt for that transaction
!! Checkpoint !!
When you make a payment through Glimesh a receipt will always be emailed to you, if for any reason you lose your receipt in your emails, you can get your receipt for that specific transaction here.
!! Important !!
If you see any transactions which you do not recognize or did not authorize please email support@glimesh.tv.
Part 2: Receiving Details
1. Payout History
Description: The Payout History section of Receiving Details, shows a table which from left to right reads Payout Date and Amount. Below this table is a large blue button labeled "View Payout Details on Stripe".
Directly below the Receiving Details section title, you will see Payout History Subscriptions, below this is a table that offers a breakdown of your payouts from Glimesh - this includes subscriptions and donations.
Description: The Payout History section of Receiving Details, shows a table which from left to right reads Payout Date (outlined in red) and Amount.
The Payout Date column to the left tells you when the payment was made to you.
Description: The Payout History section of Receiving Details, shows a table which from left to right reads Payout Date and Amount (outlined in red).
The Amount column to the right tells you how much was paid to you (this will be the total of all subscriptions and donations to your channel that fall within the last payout cycle).
Description: The Payout History section of Receiving Details, shows a table which from left to right reads Payout Date and Amount. Below this table is a large blue button labeled "View Payout Details on Stripe" (outlined in red).
You can view a more detailed look at your payout details on Stripe by clicking the View payout details on Stripe button just below this table.
2. Setup Glimesh Payouts
Image showing the Setup Glimesh Payouts section of Receiving Details shows a drop-down box to select your country and below this a large purple button labeled "Start Process".
To the right of your Receiving Details section, you will be a Setup Glimesh Payouts. This is where you are able to set up your support button. For more information on how to get your subscription button please follow our Monetizing On Glimesh guide.
Description: Image showing Glimesh Payouts, which displays in place of Setup Glimesh Payouts once approved. This shows a checklist for Stripe Setup, Taxes Verified, Subscribe Button, and Donate Button, each with ticks next to them. Below this is a large blue button labeled "Manage Stripe Account".
Once your Glimesh Payouts are set up you will see a new display here called Glimesh Payouts.
The bullet-pointed list for Stripe Setup, Taxes Verified, Subscribe Button, and Donate Button will tick as each process is checked.
You can check your payout information by clicking the Manage Stripe Account (blue button) button here. This will take you to the Stripe Express dashboard, you kind find more information about this in these comprehensive Stripe Express Support Guides.
!! Important !!
If you want to deactivate your Glimesh payouts, or you have any issues with something related to your payouts, please email support@glimesh.tv.