Glimesh Refund, Return and Replacement Policy
Thank you for making your purchase through Glimesh.
If you are not entirely satisfied with your purchase please read below for more information on how we can help you.
Transactions for subscriptions, donations and merchandise are made through our payment provider Stripe and use SSL encryption (Click the link to be taken to a Wikipedia article explaining SSL encryption).
Subscriptions and Donations
All our subscriptions are automatically renewed monthly (whether platform or streamer subscriptions), on the date you set up the original subscription. We recommend canceling your subscription no later than 7 days before your renewal date which you can access the date for at any time via your payment portal, you can find a guide on how to cancel here: https://support.glimesh.tv/en-us/5-subscriptions-payments/97-how-to-cancel-a-subscription
We may offer a refund on subscriptions/donations. We will do this at our discretion and will look into historical refund requests made by you which will be taken into account. We aim to review and process all refund cases for subscriptions/donations within 7 days of a case being raised. Please see our “How to request a refund, return or replacement” section for more information.
Please note abuse of our refund policy and repeated requests for refunds may result in further action being taken against your account and you may be unable to continue using our payment systems. For more information please see “Abusing our refund, return and replacement policy”.
Glimesh is not responsible for purchases made through Streamloots. For refund policies relating to your purchases on Streamloots please check their refund policy.
We consider merchandise to be any good or item purchased through our shop.
Once you receive your item please inspect it thoroughly. We hope your purchase is up to your standards. However, if for any reason it is not please see our refund and returns processes below.
Where possible Glimesh will always try to resolve a case for a refund/replacement without the need for you to return your item. You can help us with this by sending as much evidence as to why you wish for a refund/replacement when you get in touch with us regarding this. For information on how to request a refund or replacement please see “How to request a refund, return or replacement”.
You have 30 days from the date you receive your item to place a request for a refund/replacement.
We aim to review all refund/replacement requests for merchandise within 7 days of a case being raised. You will be notified of the outcome of your request and where necessary we may ask for more information to be provided. If you are unable to provide enough information we may ask you to return your item (see “Returns” below for more information regarding this).
For refunds: If your refund request is approved we will initiate a refund back to the payment method you used to purchase your item. Depending on your card issuer policies will determine how long these funds take to clear back into your account.
For replacements: If your return request is approved we will send you a replacement within 7 days. Shipping timescales will vary depending on where you are located but should be received by you within 30 days of the shipment notification being received.
Where possible Glimesh will always try to resolve any issues with your products via replacements and/or refunds without the need for a return. For information on how to request a refund or replacement please see “How to request a refund, return or replacement”.
You have 30 days from the date you receive your item to place a request for a return.
It is your responsibility to pay for any shipping costs in returning your item and shipping costs are non-refundable.
To be eligible for a return your item must be in the same condition that you received it and be returned in its original packaging.
You will need to provide proof of purchase regarding your item when contacting us regarding a return.
Once we have received your item we will inspect it thoroughly and notify you we have received your item. We aim to let you know the outcome of your return request within 7 days.
For refunds: If your return request is approved we will initiate a refund back to the payment method you used to purchase your item. Depending on your card issuer policies will determine how long these funds take to clear back into your account.
For replacements: If you have been unable to provide enough evidence via email regarding the need for a replacement item we may ask you for a return. If your return request is approved we will send you a replacement within 7 days. Shipping timescales will vary depending on where you are located but should be received by you within 30 days of the shipment notification being received.
Technical issues during purchasing
If you experience a technical issue during checkout for subscriptions, donations or merchandise please get in touch with firstname.lastname@example.org as soon as possible. Please provide as much information as possible including:
- What type of subscription? (Platform or Streamer)
- If streamer, which channel this was for
- A rough time of when this happened
- Your Glimesh username
- Your email associated with your Glimesh account
- Which merchandise you were trying to purchase
- The name associated with your transaction (if you got to checkout)
- A rough time of when this happened
- Any additional information you can provide such as an error message
Abusing our refund, return and replacement policy
If you are found to be issuing numerous requests for refunds, returns or replacements you could see action taken against your account as abuse of this policy is against our sites and services policies. This action may include the removal of your account or access to use our payment systems in conjunction with our services.
How to request a refund, return or replacement
In order to submit a request for a refund, return or replacement we require you to do so in writing via email to email@example.com as soon as possible. Please include as much information as you can regarding your request and, where possible, photographs of any defects/issues with your items.